Return Policy for SonicSecured.com
At SonicSecured.com, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we are here to help. Please read our return policy carefully to understand the process and conditions for returning a product.
1. Return Authorization (RMA):
- Prior to returning any product, customers must contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
- To request an RMA, please submit a request using our Contact Form with the following information: Order Number, Product Details, Reason for Return, Troubleshooting Steps (if returning due to technical problem).
- RMA requests must be made within 30 days of receiving the product.
2. Approval Process:
- Return authorization is subject to approval from both the manufacturer and distributor. This ensures that the return aligns with their respective policies and guidelines.
3. Open-Box Items:
- Open-box items returned that are not defective are subject to a 20% restocking fee. This fee covers the cost of inspecting, repackaging, and restocking the item.
4. Defective or Damaged Items:
- If the product is defective or damaged upon receipt, please contact us immediately to arrange for a return or exchange. We will work with you to resolve the issue promptly.
5. Return Shipping Costs:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective/damaged product.
- We recommend using a traceable shipping method to ensure that the return is received in a timely manner.
6. Condition of Returned Items:
- Products must be returned in their original condition, including all accessories, manuals, and packaging materials.
7. Refund Process:
- Once the returned item is received and inspected, a refund will be issued to the original payment method, minus any applicable fees.
- Refunds are typically processed within 7-14 business days after the return is received.